Privacy and Cookies

Last updated: December 8, 2020

Who We Are 

Carling Wong-Renger sells original paintings and artwork as an independent art studio and reproductions as a sole trader under a Canadian private-owned Incorporation Limited - Carling Wong-Renger Ltd. Sales are made from a home-based online business in Vancouver, BC, Canada.

Our website address is - carlingwongrenger dot com 

I take my customers' privacy seriously and committed to meet my legal obligations relating to the collection and processing of personal data relating to online orders and will be solely for processing and delivering your order. For online safety, it always comes to this - “Help us to protect ours to protect yours”. 

What Personal Data We Collect

The following personal data may be collected and processed:

  • Your Name 
  • Email Address
  • Home Address
  • Delivery Address
  • Date of Birth
  • Telephone Numbers
  • Credit or Debit Card Details
  • The Content of Emails Received

How We Collect Data

When you contact us through our site, register your details, place an order through our site, sign up to receive our newsletter, or email us. Details collected of your visits to our website may include time spent browsing, searches made and products added to wish lists. 

How We Process Your Data

  • Use of our website
  • Process and fulfil your order
  • Take payment
  • Arrange delivery through Canada Post or courier companies
  • Communicate delivery information and inform you of the tracking numbers 
  • For authentication checks
  • Review and improve our products and services
  • Keep you informed about new products, offers and other information if you subscribed and consented 
  • Detect and prevent fraud
  • To keep up our legal obligation according to Canadian eCommerce law.

Why We Process Personal Data

We process personal data to fulfil an order with you or because you have asked and consented to us to take specific actions before entering into a kind of contract. This is the legal basis for us to do so. 

Before we process your data on a consent basis, we will first obtain consent if you ask to be subscribed to our emails, for example. 

We may submit and disclose your personal data to informing the authorities about criminal acts if necessary. 

Contact Forms 

If you contact us to make an inquiry using our contact form, the data collected - name, email address and the content of your inquiry is used to respond to your questions only. Details of your data will not be used for any marketing purposes, and you will not be subscribed to our mailing list. 

If you wish to subscribe to our mailing list, this can be done separately via the newsletter sign up form on our homepage. 

Cookies

This site using data files that are placed on your device or computer and often include an anonymous unique identifier. You can disable cookies with the information provided by all about cookies dot org.  

Web beacons, tags and pixels are electronic files used to record information about how you browse the site. 

This website is run and hosted on Format dot com. The Format Privacy Policy and Terms of Service are in effect to comply with the GDPR (General Data Protection Regulation) laws in the EU. Please refer to their updated Privacy Policy in full here and Terms of Service here for additional details on how your information could be collected and used. 

Sharing Your Personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Format to power this Site.

We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: policy dot google dot com/privacy. You can also opt-out of Google Analytics here: tools dot google dot come/dlpage/gaoptout.

Third Parties Services - Social Network

  • The Facebook button is a service of interaction with the social network Facebook, Inc. Privacy Policy 
  • The Instagram button is a service of Instagram to interact with the social network Instagram provided by Instagram, Inc. Privacy Policy
  • The Pinterest button is a service of Pinterest to interact with the social network Pinterest provided by Pinterest, Inc. Privacy Policy 

Finally, We may submit and disclose your personal data to informing the authorities about criminal acts if necessary, also to respond to a subpoena, search warrant and other lawful requests for information we receive, or to otherwise protect our rights.  

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

We note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of the jurisdiction from which you provided it to us, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Minors

The Site is not intended for individuals under the age of 16.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello at carlingwongrenger dot com.

In addition to the above, the User can manage preference related to cookies directly within his/her browser and prevent - for example - that third parties can install. You can find information on how to manage cookies in your browser at the following address: Google ChromeMozilla FirefoxApple Safari, and Microsoft Window Explorer

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