Returns

Hope you are satisfied with your purchase and enjoy the pleasure of owning a work of art. We do our best to ensure the products are meet with your expectation. 

Reproduction Products, Silk Scarves 

If the products are damaged on arrival, please contact us and report on the misstepped delivery of a damaged parcel within 24 hours, with evidence of some photos of the item in its original box and the original package with the Canada Post or UPS shipping label as well the shipping receipt. We will ask you to return the goods straight away. Postage charges on returned orders are at the customer’s expenses, and a tracked return is recommenced as we will not be responsible for items lost or damaged in transit. Shipping charges will be refunded only if goods are faulty or an error has been made on our part. No credit will be issue unless we received the return product, and this will be evaluated on a case by case basic with completed information you provide. The credit will be in the same amount of your order minus shipping fee toward your next order.

If you are not satisfied with a product and you wish to return your purchase, please notify us within 7 days to inform us of your intention of return the goods and return the goods to the address below:  

Carling Wong-Renger Ltd. 

Kerrisdale Canada Post Office

2303 W 41st Ave. 

PO Box 18051

Vancouver, BC 

Canada  V6M 4L3

The order will be credited to you providing the goods are in the same condition as when they left the studio, and you take care to package goods to ensure their safe return in pre-used condition. No credit will be issue unless we received the return product, return postage and package cost are non-refundable and we are not responsible for the returns that do not reach us. The credit will be in the same amount of your order minus shipping fee toward your next order. 

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