Term and Conditions

These terms and conditions are the terms and conditions on which Carling Wong-Renger Ltd. and carlingwongrenger.com website agree to sell products to you. If we accept your order, both of us will be legally bound to these terms and conditions. Any contract between us will be regarding the use of the website or related to the purchase of products or services through this website will be governed by Canadian law. 

Following terms have the following meaning in these terms and conditions:Design: including product designs and the surface pattern I create as shown on the website.

Original artwork: including oil paintings, oil on paper, drawings of any kind and other artwork done by me.

Intellectual Property Rights: including copyright, design right, trademark, patents and other rights whether registered or unregistered existing anywhere in the world.

Prices: are in Canadian dollars. The price displayed on the products pages to be purchased by you as indicated in your order. 

Products: products incorporated my original artwork and my designs (including, without limitation, note cards, art prints, silk scarves, fabric and samples) as identified in your order. 

Website: the website accessible via carlingwongrenger.com and all other domain names owned and operated by me linking to the same content

You: the customer placing an order via the website and emails 

Colour: all the photos on this website are optimized as close as possible to the actual colours on the artwork and products. However, colours may vary slightly from screen to screen.  

Image sharing: you are welcome to share images of my work on your site/blog/ Facebook/Pinterest, etc. Please include an image credit and a link back to the source - carlingwongrenger.com.

Delivery

Thank you for your interest in my work. Here is some helpful information on your delivery. 

LOCAL PICKUP

** Due to the COVID-19 situation, local pickup is suspended until further notice. ** 

If you are local and do not want your product shipped, please contact me before purchasing so we can make arrangements for pick up.  

CANADA

Painting Delivery 

There is no “one size fits all” operation to ship fine art and extra-large reproduction items. Original paintings require specialist couriers and a high insurance fee. The large size ones ( from 30” up to 48” ) will require a custom-made wooden crate and will take up to 15 days to complete. The final delivery charge will depend on the size and weight. The shipping charge for original paintings will be individually calculated and will all be added to the total amount. Please get in touch and we can discuss what is possible for shipping and cost.  

Small items & Samples Delivery

Small items and samples are sent by Canada Post Expedited Parcel and should be delivered the next day locally in Metro Vancouver, one to three business days regionally, and 2 to 7 business days nationally when delivered between two major urban cities. The parcel usually comes with a tracking number.

Silk Scarf, Fabric & Large reproduction Items Delivery

Silk scarves, fabric and large items are sent by couriers usually Canada Post or UPS. Orders sent by courier will require a signature when delivered, so please arrange for someone to be in to receive it or have it delivered to your workplace. 

The reproduction items other than note cards are made specifically to your order ( it will be clear from the product page ) and will take between two to four weeks. Please keep that in mind when you are purchasing for a specific date. 

Note Cards Delivery 

I pack and ship “in stock” order, and you would receive them by Canada Post Expedited Parcel and should be delivered the next day locally in Metro Vancouver, one to three business days regionally, and 2 to 7 business days nationally when delivered between two major urban cities. The parcel usually comes with a tracking number.  

You will be notified if any item you order is out of stock. Depend on your preference, a refund or wait for the opportunity for the items to be restocked, usually takes up to 14 days. 

*** When you shop for a shopping cart of mixed items, the shipping charge will be based on the weight of the final parcel. 

*** Please make sure your shipping address is current and is the same with PayPal! This will ensure I send your purchase to the correct address.

USA

Painting Delivery 

There is no “one size fits all” operation to ship fine art and extra-large reproduction items. Original paintings require specialist couriers and a high insurance fee. The large size ones ( from 30” up to 48” ) will require a custom-made wooden crate and will take up to 15 days to complete. The final delivery charge will depend on the size and weight. The shipping charge for original paintings will be individually calculated and will all be added to the total amount. Please get in touch and we can discuss what is possible for shipping and cost.  

Small items & Samples Delivery

For large parcels over 2 kg are sent by Canada Post Expedited Parcel and small parcels under 2 kg are sent by Canada Post Tracked Packet or Small Packet. All parcels will reach their destination within 4 to 7 business days. 

Silk Scarf, Fabric & Large reproduction Items Delivery

Silk scarves, fabric and large items are sent by courier usually Canada Post or UPS. Orders sent by courier will require a signature when delivered, so please arrange for someone to be in to receive it or have it delivered to your workplace. 

INTERNATIONAL

Please note: 

Due to some countries having less than ideal copyright laws in place, our international delivery services are limited to the following countries: Australia, Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Singapore, South Africa, Spain, The United Kingdom.

Please contact us directly with any questions or concerns regarding international delivery.

Painting Delivery 

There is no “one size fits all” operation to ship fine art and extra-large reproduction items. Original paintings require specialist couriers and a high insurance fee. The large size ones ( from 30” up to 48” ) will require a custom-made wooden crate and will take up to 15 days to complete. The final delivery charge will depend on the size and weight. The shipping charge for original paintings will be individually calculated and will all be added to the total amount. There will be an additional shipping charge and insurance for an original painting to be delivered outside of Canada. Please contact me and I will be able to give you an accurate fee. 

Small items & Samples Delivery

Lightweight parcels under 2 kg are sent by Canada Post Tracked Parcel, usually delivered within 6 to 10 business days. 

Silk Scarf, Fabric & Large reproduction Items Delivery

Silk scarves, fabric and large items are sent by courier usually Canada Post or UPS. After the parcel is shipped (could take up to 3 business days), usually takes 5 to 14 days depending on locations and will require a signature on receipt. 

Please considering if your country imposes tariffs on import orders. It will be your responsibility for the additional custom charge. International orders under $100 do not have tracking numbers for the delivery.  

**Please make sure your shipping address is current and is the same with PayPal! This will ensure I send your purchase to the correct address.

Returns

Hope you are satisfied with your purchase and enjoy the pleasure of owning a work of art. We do our best to ensure the products are meet with your expectation. 

Reproduction Products, Silk Scarves 

If the products are damaged on arrival, please contact us and report on the misstepped delivery of a damaged parcel within 24 hours, with evidence of some photos of the item in its original box and the original package with the Canada Post or UPS shipping label as well the shipping receipt. We will ask you to return the goods straight away. Postage charges on returned orders are at the customer’s expenses, and a tracked return is recommenced as we will not be responsible for items lost or damaged in transit. Shipping charges will be refunded only if goods are faulty or an error has been made on our part. No credit will be issue unless we received the return product, and this will be evaluated on a case by case basic with completed information you provide. The credit will be in the same amount of your order minus shipping fee toward your next order.

If you are not satisfied with a product and you wish to return your purchase, please notify us within 7 days to inform us of your intention of return the goods and return the goods to the address below:  

Carling Wong-Renger Ltd. 

Kerrisdale Canada Post Office

2303 W 41st Ave. 

PO Box 18051

Vancouver, BC 

Canada  V6M 4L3

The order will be credited to you providing the goods are in the same condition as when they left the studio, and you take care to package goods to ensure their safe return in pre-used condition. No credit will be issue unless we received the return product, return postage and package cost are non-refundable and we are not responsible for the returns that do not reach us. The credit will be in the same amount of your order minus shipping fee toward your next order. 

Payment

For the online purchase on carlingwongrenger.com, we accept payment by PayPal, no need for a PayPal account to pay on checkout. No credit or debit cards are accepted currently, unfortunately. 

All prices are in Canadian dollars. The exchange rate that will apply is determined by your card issuer. You agree that the invoice we issue to you in electronic form by email. 

Full payment is required before the goods are dispatched including any outstanding invoice. 

For local pick up, payment in person can be made by PayPal, cash or by bank transfer.   ( Due to the Covid situation, the local pick up is suspended until further notice. ) 

By submitting an order, you will be bound to accept these terms and conditions. 

Privacy and Cookies

Last updated: December 8, 2020

Who We Are 

Carling Wong-Renger sells original paintings and artwork as an independent art studio and reproductions as a sole trader under a Canadian private-owned Incorporation Limited - Carling Wong-Renger Ltd. Sales are made from a home-based online business in Vancouver, BC, Canada.

Our website address is - carlingwongrenger dot com 

I take my customers' privacy seriously and committed to meet my legal obligations relating to the collection and processing of personal data relating to online orders and will be solely for processing and delivering your order. For online safety, it always comes to this - “Help us to protect ours to protect yours”. 

What Personal Data We Collect

The following personal data may be collected and processed:

  • Your Name 
  • Email Address
  • Home Address
  • Delivery Address
  • Date of Birth
  • Telephone Numbers
  • Credit or Debit Card Details
  • The Content of Emails Received

How We Collect Data

When you contact us through our site, register your details, place an order through our site, sign up to receive our newsletter, or email us. Details collected of your visits to our website may include time spent browsing, searches made and products added to wish lists. 

How We Process Your Data

  • Use of our website
  • Process and fulfil your order
  • Take payment
  • Arrange delivery through Canada Post or courier companies
  • Communicate delivery information and inform you of the tracking numbers 
  • For authentication checks
  • Review and improve our products and services
  • Keep you informed about new products, offers and other information if you subscribed and consented 
  • Detect and prevent fraud
  • To keep up our legal obligation according to Canadian eCommerce law.

Why We Process Personal Data

We process personal data to fulfil an order with you or because you have asked and consented to us to take specific actions before entering into a kind of contract. This is the legal basis for us to do so. 

Before we process your data on a consent basis, we will first obtain consent if you ask to be subscribed to our emails, for example. 

We may submit and disclose your personal data to informing the authorities about criminal acts if necessary. 

Contact Forms 

If you contact us to make an inquiry using our contact form, the data collected - name, email address and the content of your inquiry is used to respond to your questions only. Details of your data will not be used for any marketing purposes, and you will not be subscribed to our mailing list. 

If you wish to subscribe to our mailing list, this can be done separately via the newsletter sign up form on our homepage. 

Cookies

This site using data files that are placed on your device or computer and often include an anonymous unique identifier. You can disable cookies with the information provided by all about cookies dot org.  

Web beacons, tags and pixels are electronic files used to record information about how you browse the site. 

This website is run and hosted on Format dot com. The Format Privacy Policy and Terms of Service are in effect to comply with the GDPR (General Data Protection Regulation) laws in the EU. Please refer to their updated Privacy Policy in full here and Terms of Service here for additional details on how your information could be collected and used. 

Sharing Your Personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Format to power this Site.

We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: policy dot google dot com/privacy. You can also opt-out of Google Analytics here: tools dot google dot come/dlpage/gaoptout.

Third Parties Services - Social Network

  • The Facebook button is a service of interaction with the social network Facebook, Inc. Privacy Policy 
  • The Instagram button is a service of Instagram to interact with the social network Instagram provided by Instagram, Inc. Privacy Policy
  • The Pinterest button is a service of Pinterest to interact with the social network Pinterest provided by Pinterest, Inc. Privacy Policy 

Finally, We may submit and disclose your personal data to informing the authorities about criminal acts if necessary, also to respond to a subpoena, search warrant and other lawful requests for information we receive, or to otherwise protect our rights.  

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

We note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of the jurisdiction from which you provided it to us, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Minors

The Site is not intended for individuals under the age of 16.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello at carlingwongrenger dot com.

In addition to the above, the User can manage preference related to cookies directly within his/her browser and prevent - for example - that third parties can install. You can find information on how to manage cookies in your browser at the following address: Google ChromeMozilla FirefoxApple Safari, and Microsoft Window Explorer

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